Plan business analysis approach and governance for new insurance products on Digital Sales Channel (DSC).
Communicate business analysis information and manage product owners, insurance-core team, designers and developers collaboration.
Define design options for DSC and assesses, trace and maintain requirements changes for current active insurance products.
Specify, model and verify product data and related process requirements for Loan Management System (LMS).
2
Tools & Techniques
Item tracking, Business Rules Analysis, Process Modelling, Decision Model, Functional Decomposition, Risk Analysis, User Stories, Acceptance and Evaluation Criteria.
Viettel Solutions
(Feb 2021 - Jun 2023)
1
Government Solutions
Supported organizations following digital transformation strategies for government agencies and customized solutions to match the level of digital maturity
Planned business analysis approach on Electronic Health Record (EHR) system. Specified, modelled and validated requirements from customers.
Collaborated with product owner and developer team to analyze and design EHR solutions for Department of Health in HCMC.
2
Enterprise Solutions
Collaborated with product owner to model a textile manufacturer’s processes and evaluate ERP solutions from global suppliers.
Researched and analyzed automatic vehicles suppliers (domestic and global), digital logistics solution domestic suppliers.
3
National Vaccination Management System
Identified research questions and information needs from Thu Duc City People’s Committee.
Supported senior officers in sourcing required data, including determining the data sets, collect the data, cleaning & validate data for used.
Classcom.app (Sep 2019 - Dec 2020)
1
EdTech Solutions
Generated User Interface Flow as part of User Manual for Canvas LMS users.
Maintained a database of translated Glossary, and conducted regular feature testing to ensure consistency throughout the system.
2
Tools & Techniques
PowerPoint Excel, User Interface Flow, Process Modelling, Technical Documentation.
Education
Professional Communities
Salesforce Trailblazer Community
2024
Tableau Data Visualization Community
2020
International Institute of Business Analysis (IIBA)
2022
Institute for Operations Research and the Management Sciences (INFORMS)